Privacy policy
Privacy Policy – GRAUX
Effective Date: January 1, 2020 (applies retroactively to all prior use)
Last Updated: August 22, 2025
Introduction
GRAUX Guitar Loops, operated by 95 Entertainment LLC (Florida, USA), provides this website and store (the “Services”) through Shopify.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.
If this Privacy Policy conflicts with our Terms of Service, this Policy governs only the collection, processing, and disclosure of personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or anonymized data.
We may collect:
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Contact details – name, address, phone number, email.
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Financial information – card details, transaction history, payment confirmations.
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Account information – username, password, preferences, settings.
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Transaction information – products viewed, added to cart, purchased, returned, exchanged, or cancelled.
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Communications – customer service messages and inquiries.
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Device information – browser, IP address, device identifiers.
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Usage information – interaction data such as pages visited, clicks, and navigation patterns.
How We Collect Information
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Directly from you – when you create an account, make a purchase, or contact us.
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Automatically – via cookies, device data, and usage logs.
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From service providers – such as payment processors, analytics, and shipping partners.
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From partners/third parties – where legally permitted.
How We Use Personal Information
We may use personal information to:
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Provide, tailor, and improve Services – process payments, fulfill orders, manage accounts, customize shopping experiences.
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Marketing and advertising – send promotional messages by email, text, or mail; display ads relevant to your activity. You may opt out at any time.
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Security and fraud prevention – authenticate accounts, prevent fraud, protect safety, and secure transactions.
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Customer communication – respond to inquiries, provide support, and notify you of account or order updates.
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Legal compliance – comply with applicable law, enforce agreements, and respond to lawful requests.
How We Disclose Information
We may share information:
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With Shopify – hosting, order processing, analytics, and security.
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With vendors and partners – IT, fulfillment, advertising, marketing, and analytics providers.
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With affiliates – within our corporate group.
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With third parties at your direction – e.g., shipping services or social logins.
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For legal reasons or business transactions – mergers, acquisitions, bankruptcy, or legal obligations.
Relationship with Shopify
Our Services are hosted and powered by Shopify. Shopify may process your data (including for analytics, advertising, and fraud prevention). For details on Shopify’s practices and your rights, please see: Shopify Privacy Policy.
Third-Party Websites
Links on our Services may lead to third-party sites. We are not responsible for their privacy or security practices. Please review their policies before sharing information.
Children’s Data
Our Services are not intended for children under 13 (or under the age of digital consent in your country). We do not knowingly collect such data. If you believe a child has provided information, contact us and we will delete it.
Security & Retention
We use reasonable safeguards to protect your information, but no system is completely secure.
We retain information as long as necessary to:
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Provide Services,
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Comply with legal obligations,
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Resolve disputes,
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Enforce agreements.
By using the Services, you consent to the transfer, storage, and processing of your information in the United States and other countries.
Your Rights & Choices
Depending on your location, you may have the right to:
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Access / know what personal information we hold.
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Request deletion of your personal information.
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Correct inaccuracies.
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Receive a copy (portability).
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Opt out of targeted advertising, sharing, or selling of personal data.
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Manage marketing preferences (unsubscribe links provided).
In the UK or EU, you may also:
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Object to or restrict certain processing,
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Withdraw consent at any time (without affecting prior processing).
We may require identity verification before processing requests. Authorized agents may act on your behalf with proof of authorization.
You will not be discriminated against for exercising your rights.
Complaints
If you have concerns about our data practices, contact us. You may also lodge a complaint with your local data protection authority.
International Transfers
If we transfer data outside the EEA or UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses. By using the Services, you consent to such transfers.
Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted here with a new “Last Updated” date.
Contact
For questions or rights requests, contact:
📩 help@grauxmusic.com
📍 28 W Flagler St #295, 300B, Miami, FL 33130, USA
For EU/UK residents: 95 Entertainment LLC is the data controller.
